Beech Haven Care Home
Chipping Norton, Oxfordshire
THE AIMS AND OBJECTIVES OF BEECH HAVEN
1.1 Aims
The Aim of the Staff at Beech Haven is to promote a caring environment by providing the highest standards of service that answer to the physical, emotional, social, intellectual and spiritual needs of our residents.
We actively work to encourage our residents to make their own decisions and choices, and invite an active participation from family and friends.
We believe in an open door policy and will always welcome visitors to Beech Haven.
To ensure that assessments of need will be used to develop individual care plans with the objective of meeting the aims of the home for each resident
To provide each resident with a home, equipment and competent staff to enable the aims and objectives of the home to be a reality.
Statement of Philosophy for Beech Haven
Beech Haven’s philosophy is based on the belief that the residents are entitled to be treated as individuals. The care offered at Beech Haven should not be institutionalized, and the staff should ensure that care offered should be consistent with the procedures laid down to offer a safe delivery of service.
To achieve this, the needs of all residents will be fully assessed and individual care plans developed and agreed with the resident or their relatives under the guidelines of the Mental Capacity Act.
In order to achieve the Aims and Objectives, Beech Haven must possess a pleasant and secure environment, which responds to the current and future developments in social care.
Facilities provided within Beech Haven -
Beech Haven is constructed on three floors, one of which is a basement and contains the Kitchen, Laundry, office and store rooms etc. All floors are connected by a staircase and a passenger lift. A menu is produced and displayed. Laundry is collected from the resident’s rooms and returned within 48 hours washed and ironed. All clothes needing dry cleaning will remain in rooms to be collected by relatives. All clothing must be labeled with the resident’s name.
Beech Haven provides 29 single bedrooms, eight of which have en suite shower rooms and eight of which have en suite toilets. All rooms have wash hand basins.
There are four lounges, one on the ground floor, a large conservatory and two on the first floor.
Beech Haven is fully equipped with a Fire Alarm and a Call Bell system.
There are two WC’s, one of which is wheelchair accessible on the ground floor, and three WC’s on the first floor, two of which are wheelchair accessible. We have one assisted bath on the ground floor and two on the first floor.
We have a large garden, which is easily accessible by residents, ramps are provided for the use of wheelchairs.
The Kitchen is on the basement floor
Equipment
The home has hoists and other moving and handling equipment to help in the transfer of residents who have been assessed as needing this assistance.
The home has pressure - relieving equipment for those residents who have been assessed as needing it. District Nurses can also provide additional equipment when assessed as necessary.
The Service
Beech Haven is registered to accommodate and care for people in the following categories:
Old Age not falling within any other category (OP) for Twenty Nine (29) residents of both sexes.
Dementia over 65 years of age (DE(E)) for Six (6) residents of both sexes
Physical disability over 65 years of age (PD(E)) for two (6) residents of both sexes.
A Hairdresser visits the home every two weeks and undertakes all aspects of hairdressing for both our male and female residents.
A Chiropodist visits the home every month.
(However these services are not included within the fees and will be paid to the operators at the time of the service.)
Personal toiletries will also need to be supplied.
The two General Practices in Chipping Norton visit the home regularly and see any resident who wishes to be seen. The General Practitioners can be called at any time between their scheduled visits should a visit be required.
Staffing Arrangements
The total number of residents able to be offered care at Beech Haven is twenty - nine (29), and the number of care assistants on duty throughout the daytime hours is five, providing a ratio of 1:5.8.
At night two care assistants are on duty. This provides a ratio of 1:14.5.
Ancillary staff includes cooks, cleaners and maintenance person who work for five days a week.
We offer our staff a full education programme so that they may extend their knowledge for the benefit of our residents. Many of our staff have already or are undertaking NVQ 2 or 3 in Care. In March 2004 Beech Haven achieved the Investors in People Standard. This was currently reviewed in August 2006 and recognition continued.
The Registered Provider
Miss Mary Whitehead
Beech Haven Care Home
77 Burford Road
Chipping
Miss Whitehead RGN, RM, MTD, has held many and various senior positions within the Health Service, and has been involved with the independent Sector as a Registration Officer since 1984 and working in the independent sector since 1994. Miss Whitehead became the Registered Provider at Beech Haven in November 2001. Miss Whitehead has the required NVQ 4 Registered Managers Award.
The Registered Manager
Mrs Julie Millership
Mrs Millership has over 20 years experience in the social care field. She has a HND in Care Services management. She has undergone many training courses including Health & Safety, Fire Awareness, First Aid, Counseling, Bereavement, Human Resources, and Behavior that Challenges, Certificate in Dementia Awareness which meet registration requirements and equip her to manage a busy service.
Senior Staff
Mrs Frances Goodway, Deputy Manager, who has an NVQ Level 3 in Care and was the manager of Beech Haven for several years, working for the previous owners.
Mrs Marian Miller is the Senior Carer and has worked for the home for several years, having has experience as a manager in another home. Mrs Miller has achieved an NVQ Level 3 in care.
There is another member of staff who has gained NVQ Level 3 in care and a further 5 members of staff who have NVQ level 2 in care. Two members of staff have just begun NVQ Level 2. All new staff commencing work at Beech Haven will undertake induction training before being offered the opportunity to progress to NVQ level 2 or above as required by the Care Standards Act 2000.
All staff members who are involved in food preparation are trained in Food Hygiene Awareness.
All staff who are involved in any moving and handling, whether of residents or inanimate objects, will have undertaken an accredited course and will be kept updated.
Staff will be trained to be First Aiders with the intention of a First Aider being on duty in the home at all times.
Other training to be undertaken will be:
Twice yearly Fire Training
Infection Control
Identification of Abuse
Manual Handling
Risk Assessment
Abuse Awareness
Staff will be given the opportunity to attend appropriate courses undertaken by other providers in order to improve the care offered at Beech Haven
The Organisation of the Home
The registered Proprietor/Manager undertakes the administration of Beech Haven
The Home Manager undertakes the day to day running of the home and supervises the work of the senior carers and all other staff.
One of the carers on each shift is a senior carer whose experience enables them to supervise less experienced staff on duty.
The Registration of Beech Haven
Beech Haven is registered to provide personal social care to its residents, who may be male or female over the age of sixty five. Beech Haven is not a Nursing Home and if any resident requires any nursing care this will be provided by the local District nursing Services, but should the needs of the resident be such then a referral to a Nursing Home may become necessary.
Criteria for Admission
An assessment of need will be undertaken by a senior member of staff at Beech Haven. Following the assessment, the prospective resident’s needs will be discussed with senior staff to ensure that their needs can be met at Beech Haven. Once it has been agreed that the placement is suitable, a placement will be offered.
Beech Haven does not normally agree to emergency admissions, and one will only be considered under the following conditions. The manager or her deputy is able to gain suitable information to determine whether the needs of the prospective resident can be met by the services and facilities within Beech Haven. Any emergency agreement will state that the admission is short term and will only be considered for the long term after full assessment and review.
The administration of Assessment is contained in Appendix 2
Social Activities and Leisure Pursuits
Activities for those residents who wish to participate are arranged, bearing in mind the residents wishes and their age. These consist of quizzes, Reminiscence groups, film shows, outings to local places of interest, shopping trips, singsongs and visiting performers. Up to date magazines are purchased and there are several bookcases full of books.
Every effort is made to continue the residents’ links with friends and family and the local facilities.
We publish a monthly Activity Programme for all residents, so that each resident may choose how to spend their time.
Consultation with Service Users
Residents Meetings will be held regularly and minutes will be recorded and distributed to all residents. Questionnaires will be issued to residents and their relatives to ensure that aspects of the service we offer is of a good quality and of a type required. Following this a programme of Quality Improvement will be developed
Fire Precautions and Emergency Procedures
A risk assessment has been carried out within the Home and a Fire Procedure developed within Beech Haven. Appropriate training is given to staff. Appropriate recording systems are maintained within the Home.
Arrangements for Residents to Attend Religious Services of their Choice
Residents are free to follow the religion of their choice. A local minister visits Beech Haven every month to offer communion. Arrangements can be made to contact ministers of other religions to visit our residents.
Every effort will be made to arrange for the residents of Beech Haven to attend church services within Chipping Norton if they so wish.
Arrangements made for contact between residents, their relatives, friends and representatives
Beech Haven is happy to welcome visitors at most times of the day. We ask that any visitor respects the wishes of the residents and visits at a time convenient to the resident. We ask that visitors respect the resident’s right to privacy during meal times. Visitors are able to take meals with residents but these would need to be booked to allow for catering arrangements.
All visitors are urged to notify their attendance by ringing our door bell, and then entering their name, the time and whom they are visiting in the visitor’s book.
The Management of Beech Haven encourage residents to be taken out of the Home, but require that staff on duty be informed and that the visitors book be filled in appropriately.
Complaints Procedure
While we hope that all our residents will be satisfied with the quality of the care they receive, their may be occasions when a resident or their relative may wish to raise a concern, or make a formal complaint.
We want you to know that you should always feel free to raise your concerns. Any verbal complaint should be taken up with the person in charge of the shift and every effort will be made to resolve the problem immediately. The person to whom the complaint is made will inform the Proprietor/Manager as soon as possible.
Should the problem not be resolved immediately, the proprietor/Manager will carry out an investigation, and confirm this action with the person complaining in writing.
Once the investigation is completed you will be contacted with the result and the action that will be taken. Every effort will be taken to meet and discuss the actions to be taken.
A letter confirming the result and action to be taken will be confirmed by letter within twenty eight days of the original complaint.
If you are not satisfied that we have addressed your concerns the next step is to contact the Duty Officer at the Commission for Social care inspection at the following address:
Commission for Social Care Inspection
Burgner House
4630 Kingsgate, Cascade way
Cowley
Telephone 01865 397750
Fax 01865 397763
Arrangements for dealing with reviews of the resident’s plan referred to in Regulation 15(1)
Reviews are carried out on a monthly basis. Reviews should be more frequent, if there are changes in the resident’s condition making significant amendments to the Care Plan imperative in the interests of the resident.
The number and size of rooms in Beech Haven
Please see Appendix One.
Details of any specific therapeutic techniques used in the home and arrangement for their supervision.
There are no therapeutic techniques being used presently in Beech Haven.
The arrangements for respecting the privacy and dignity of the residents
A Residents Charter of Rights is being developed and will be introduced within Beech Haven.
Appendix 2
Administration of Assessment
On receiving a referral the Manager will:
- Observe the mental capacity of the prospective resident
- Discuss with the family
- Discuss family arrangements
- Show the prospective resident the Home's brochure and go through it with him/her
- Suggest a visit to Beech Haven
- All the information must be to hand before a decision is made to offer a place in Beech Haven
- Notify the family, social worker, hospital and/or any other parties involved in the placement
- Confirm the Home's ability to offer care by writing to the prospective resident or their family
Have the following forms completed:
- Admission Agreement
- Admission Form
- Consent Form completed by the Resident/Next of Kin/Authorised Representative
When the assessment has been completed arrangements for admission should be made ensuring that relatives are involved.
June 2007
